Returns Policy

At Jewellery & Handbag Deals we want you to be completely satisfied with your purchase. If your order doesn’t meet your expectations, simply return it within 30 days of delivery for a full refund or exchange.

Eligibility

• Items must be in original condition, unworn or unused, with all tags and packaging intact

• Proof of purchase (order number or packing slip) is required

• Items marked “Final Sale” or clearance are not eligible for return

How to Return

• Email support@jewelleryhandbagdeals.com.au with your order number and reason for return

• We’ll send you a prepaid returns label (metro addresses) or instructions for regional and international returns

• Pack your items securely, attach the label, and drop them at your nearest Australia Post outlet

Refunds & Exchanges

• Once we receive and inspect your return, we’ll process your refund to the original payment method within five business days

• You’ll receive an email confirmation when your refund has been issued

• If you prefer an exchange or store credit, please let us know in your return request

Return Shipping Costs

• Returns due to change of mind are free for metro areas; for regional, remote or overseas returns a small shipping fee applies and will be deducted from your refund unless you request to cover it yourself

• Faulty or incorrect items are returned at no cost to you

Faulty or Damaged Goods

If your item arrives damaged or develops a fault under normal use, contact us immediately. We’ll arrange a free return, then send a replacement or issue a full refund—no questions asked.

Contact Us

For any questions about returns, refunds or exchanges, email support@jewelleryhandbagdeals.com.au or use live chat on our site. We’re here to help you every step of the way.